Buying something as important as a custom engagement ring or a one-off piece of diamond or gemstone jewellery is a very special moment. If there is anything we can do to help you please do contact us, we would be delighted to help.
If you live within the UK:
- We offer free next day delivery if you spend over £150, delivered by 1pm (weekdays only, not guaranteed)
- Otherwise standard delivery is £5.50 – arrival within 2-3 days (not guaranteed)
- Or if you are in a hurry, Next Day Delivery is £11.95
If you live outside the UK:
- under £150 – £22 (+ VAT if you live within the EU). Arrival within about 5 days (not guaranteed)
- between £150 and £500 – £32.50 (+ VAT if you live within the EU). Arrival within about 5 days (not guaranteed)
- between £500 and £5000 – £75 (+ VAT if you live within the EU). Fedex 48 hour service (not guaranteed)
- over £5000 – please contact us.
We are very happy to:
- resize ready to wear engagement rings up to 2 sizes free of charge. Sizes beyond that and other ready to wear rings may be difficult to resize – please contact us and we’re very happy to advise on potential costs.
- resize commissions free of charge up to 2 sizes where the customer has not been present to confirm their size.
- return resized rings in the post, however our delivery charges will be £11.95 in the UK or our International delivery charges shown above.
EXCHANGING OR RETURNING JEWELLERY
We want you to be 100% delighted with your choice. If not you can:
- Exchange it for a different item in our collection of equal or greater cost (excludes bespoke commissions)
- Return it and commission us to design and make you a completely new item to the same value or greater (excludes bespoke commissions)
- Return it for a full refund minus postage and packaging. (ready-made pieces only, excludes bespoke commissions)
Jewellery must be returned in perfect condition, unworn and in the original packaging within 28 days. By special arrangement in advance, it may be possible to extend this timescale based on, for example, the date of your planned proposal.
Please note that modified or resized ready to wear rings cannot be returned, so if you are planning a surprise proposal and are unsure of your partner’s size, we advise you to purchase your ring as is and then return it to us for resizing later.
Bespoke rings or jewellery cannot be returned. Once you commit to going ahead with your commission your deposit is non-refundable, as we buy the materials especially for each commission and they cannot be used for anything else. See our terms and conditions.
Due to health and safety legislation, earrings cannot be returned.
OTHER DELIVERY INFORMATION
If your package arrives damaged or tampered with, you must write ‘DAMAGED’ when you sign for it.
Packages sent outside the EU may be subject to a local tax or duty which is the responsibility of the customer.
Payment is made in British Pounds so Dollar and Euro prices are meant as a guide only. Your credit card company will convert to your currency at their exchange rate.
This does not affect your statutory rights.