We want you to be 100% delighted with your choice. If not you can:
- Exchange it for a different item in our collection of equal or greater cost.
- Return it and commission us to design and make you a completely new item to the same value or greater.
- Return it for a full refund minus postage and packaging. (We only offer this option for jewellery bought unseen over the internet.)
Jewellery must be returned in perfect condition, unworn and in the original packaging within 28 days. By special arrangement in advance, it may be possible to extend this timescale based on, for example, the date of your planned proposal.
Please note that modified or resized ready to wear rings cannot be returned, so if you are planning a surprise proposal and are unsure of your partner’s size, we advise you to purchase your ring as is and then return it to us for resizing later.
Bespoke rings or jewellery cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specially for each commission and they cannot be used for anything else.
Due to health and safety legislation, earrings cannot be returned.
Our sole purpose is to make sure that you are entirely happy with your purchase. If, for any reason, you are not completely satisfied with jewellery that you have commissioned from Daniel Prince of London we will work with you to rectify the problem.
We’ll make it right – that’s our promise!
Send returns to:
Daniel Prince of London
24 Hatton Garden
Please Phone: 0800 007 5800 beforehand
Please return your purchase via the Royal Mail Special Delivery and insure the package for the full amount of purchase.
If you are returning your purchase for repair from abroad please contact us beforehand because you will need to complete some specific customs documents. If you fail to contact us beforehand you may be charged twice for the tax/duty on your purchase when we return it back to you after repair.